To use 3DGO!, your device must be 3D-capable and be connected to high-speed internet
See compatible TVs»
Download the 3DGO! application:
HAVING A PROBLEM?
Find solutions and answers to know issues and questions in our FAQ.
CAN’T FIND THE ANSWER YOU NEED?
Contact the 3DGO! Customer Support team by
email at firstname.lastname@example.org.
FEEDBACK? QUESTIONS? COMMENTS?
For any other comment or inquiry that does not
require support, please contact us at email@example.com
Click on "See compatible TVs" under the "How it works" section of this Web site for details or click here.
To link your 3DTV to 3DGO!, you need to create a 3DGO! account on 3DGO.com. To do so:
Step 1: Click on My Account
Step 2: Enter the required details and payment information
Step 3: Enter the device code. To get the code:
PLEASE NOTE THAT THIS ENTIRE PROCESS NEEDS TO BE DONE WITHIN 10 MINUTES - Otherwise you will need to go back to #2 to get a new device code.
The sure way to enable 3D mode is:
Samsung, Panasonic & LG 3DTV owners: Launch the 3DGO! application and select the Current Rentals section.
VIZIO 3DTV owners: Launch the 3DGO! application and select the Your 3D Librarysection.
Rented movies will be removed from your current rentals automatically once they expire.
To find more movies to rent, browse our selection of movies from the 3DGO! application on your 3DTV or navigate through "Featured Movies" on www.3DGO.com
To use 3DGO!, you will require a high-speed internet connection on your 3DTV.
For streaming 3D, it is ideal to target a sustained 10 Mbps in order to have a safe margin to avoid buffering. 3D HD streaming does require a slightly higher bandwidth than HD. 3DGO requires a minimum of 2Mbps.
Please refer to your owner's manual on how to connect your 3DTV to the internet.
To unlink 3DGO! on your 3DTV:
Step 1: Launch the 3DGO! application
Step 2: Samsung, Panasonic & LG 3DTV owners: Navigate to the My Settings section and select Unlink my 3DTV. Then click on Unlink 3DTV.
VIZIO 3DTV owners: Navigate to the Help & Settings section (green button) and select Link/Unlink my TV. Then click on Unlink 3DGO! account.
You can also unlink your 3DTV on 3DGO.com:
Step 1: Sign-in to "My Account.
Step 2: Select the "Register Devices link"
Step 3: Click the "Delete link" on the right-hand side of the device your wish to unlink.
You pay for movies as you go. Your credit card will be charged per transaction so you are only paying for the movies you rent.
Account holders can view their summary and their detailed transactions by navigating "My Account" section on 3DGO.com.
You will not receive any invoice by mail.
Note: only Credit cards and Debit cards are accepted. Prepaid cards are not accepted.
No! You can watch the rented movie as many times as you like, as long as it is within the 48-hour rental timeframe.
When you rent a movie, it's stored in "YOUR 3D LIBRARY" section and it's available for 30 days if unwatched. Once you've pressed "Play" and watched the movie for more than 5 minutes, a 48-hour viewing period is initiated. You may watch the movie as many times as you like during this 48-hour period. The rental will expire at the end of the 48-hour period or at the end of the 30 days, whichever comes first.
If you don't watch the movie more than 5 minutes, it will remain available for 30 days.
No. You can only watch the movie on the device where the rental was initiated.
No. Only one device per registration is allowed.
Step 1: Go to 3DGO.com and sign in to "My Account".
Step 2: Select "Parental Control Settings".
Step 3: Select the category you want to be restricted and click "SAVE".
Step 4: Enter a PIN and click "SET PIN".
Step 5: Make sure you restart your 3DGO! to ensure to apply the new settings.
Unfortunately, the M3D range of 3DTVs, including the M3D420, M3D421, M3D460, M3D470, M3D550 and M3D650 model ranges, are not compatible with 3DGO! Display problems may occur if the application is used on these 3DTVs.
To set up your TV to properly display 3DGO! movies, you need to do the following:
3DGO does not offer Closed Captioning at the present moment as there are no adopted standards for Closed Captioning related to 3D digital video. Although a standard has been proposed to specifically tackle Closed Captioning in 3D Digital Video, the Commission has still yet to adopt additional rules governing Closed Captioning for 3D Television.
WHY NOT OFFER STANDARD 2D CLOSED CAPTIONING?
Closed captioning on 3D video is a technically complex topic. Unlike in 2D, overlaying captions on top of 3D video is problematic mainly because you have to take into the spatial location of the Closed Captioning in relation to the content being displayed. If not done properly, the viewers can experience discomfort, nausea, headache and even migraine.
HOW YOU CAN HELP?
3DGO is committed to implementing Closed Captioning when standards and 3D Closed Caption data become available for 3D Video. If you wish to know more or to support 3D Close Captioning for 3D digital video, feel free to communicate with the FCC or with the ABVI on this subject:
Association for the Blind and Visually Impaired (ABVI) firstname.lastname@example.org
Can't find the answer you need? Contact 3DGO! customer support team at email@example.com